Customer Care

ORDER INFO

HOW TO ORDER

Ordering on watchrepublic.co.za is designed to be a quick and easy process. Just follow these simple steps.

1. Finding the Product

By using the menus on the left-hand side of the page, you can browse watchrepublic.co.za by gender and/or type of product. You can also search for a specific item by using the' 'search' box located in the upper right-hand corner of the screen. To access detailed information about a product, click on the image of the item you are interested in and you will be taken to the item's product detail page.

2. Using the Shopping Cart

To place a product in your shopping cart, from the product page, select the desired quantity of the item you wish to purchase, and click 'Add to Cart'. Select the 'Continue Shopping' button to continue browsing, or the 'Checkout' button to complete your order. While in your shopping cart, you can remove the quantity at any time. Simply click the 'REMOVE' button.

Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping cart at any time. This allows you to add, change, or delete items whenever you like.

3. Checking Out

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. To checkout, follow the instructions on the screen to finalize your order.

4. Shipping and Billing

You'll need to provide your shipping and/or billing information, (be sure to note: billing address must be entered exactly as it appears on your credit card statement), select your method of payment. We accept Visa, MasterCard, American Express and Diners card. If you're paying with a credit card, enter the number without spaces or dashes.

5. Completing your Order

Be sure to review all of the information that you have provided, and make any necessary changes before clicking the 'Place Order Now' button. Once you complete your order, you will see a confirmation page with you confirmation number. Additionally, we will send you emails with your Order Confirmation. Please note that as a result of our speedy order processing, we are unable to change or cancel an order once it has been finalized. Please make sure your order is accurate before submitting it for processing. Also, please allow up to 5-7 working days for processing.

6. Helpful Information

If you cannot find the product you are looking for, or if you would prefer to phone in your order, please contact our Customer Care department at +27 (0)21 418 0045 and we will be happy to assist you.

Note: Your satisfaction is 100% guaranteed. All items in your order can be returned to Watch Republic stores 30 days from the purchase date, for a complete refund if you are unsatisfied. The returned product must be in new condition.

ORDER TRACKING

To find out the status of your order, please call +27 (0)21 418 0045 for further assistance. Available Mon – Fri: 8.30 – 5.00pm.

SHIPPING POLICY

While we cannot guarantee delivery times, you should expect delivery in 5 - 7 working days after confirmation of order.

Deliveries are made Monday to Friday, excluding holidays during regular working hours.

Deliveries outside of South Africa are subject to International Courier Fees and Local Import Duties.

Current delivery charges will be displayed at the checkout and included in your total order amount.

PAYMENT OPTIONS

Payment may be made only by credit or debit card. We accept Visa, MasterCard, and Electronic Fund Transfer.

Charging You for Your Order

Your payment card will be charged when your order is received. Shipment should occur within 5-7 working days.

Tax Policy

All prices include VAT at the current rate.

Pricing Policy

Our online merchandise prices typically match those of our stores and Retail Partners.

Please note: Prices shown are in South African Rands only. For an Watch Republic store or independent stockist near you, use our Store Locator.

CREDIT CARD SAFEGUARD

At watchrepublic.co.za we don't just stand behind our merchandise, we also do our best to provide a safe and convenient online shopping experience.

When you "check out", your payment details are transferred via a secure server, utilizing 128-bit, industry standard, encryption technologies to ensure that your credit card information is protected during a transaction. You should look for the locked padlock or unbroken key icon at the bottom right of your browser screen, and also note that the page address during payment begins https, instead of the normal http. These indicate that you are connected to a secure site.

To help prevent fraud, we may contact the cardholder to validate any order value greater than a limit which we change from time-to-time.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

SECURITY POLICY

1. Peach Payments process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Peach Payments to obtain confidential information.

2. Peach Payments is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Peach Payments Internet servers are protected by firewalls and intrusion detection systems.

3. The Merchant does not have access to credit details.

4. Peach Payments continually reviews and enhances its security in line with technological changes.

3D SECURE

3 Domain Security - is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard's product is called "SecureCode" and Visa's product is called "Verified by Visa".

The 3D-Secure refers to three domains involved in the security, they are:

  • the Acquiring or Merchant's bank
  • the Card Association's financial networks ie Mastercard and Visa
  • the Issuing or Cardholder's bank.

Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchants bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.

Peach Payments is compliant and in fact was the first South African payment gateway to be certified by both Mastercard and Visa for 3D-Secure transactions through First National Bank, Nedbank, Capitec Bank, Investec Private Bank, Standard Bank and ABSA.

 

PRODUCT INFO

WARRANTY & REPAIRS

General

The following warranties are exclusive and in lieu of all other warranties, terms of conditions, express, implied or statutory, as to any matter whatsoever, including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Fossil Accessories SA (Pty) Ltd. Fossil Accessories SA (Pty) Ltd shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence, strict product liability or any other theory, even if Fossil Accessories SA (Pty) Ltd has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Watch Republic’s entire liability shall be limited to replacement or repair of the purchase price paid, at Watch Republic’s sole option.

Watches

Your WATCH REPUBLIC watch is warranted by Fossil Accessories SA (Pty) Ltd for a period of two (2) years from the original date of purchase under the terms and conditions of this warranty. The WATCH REPUBLIC warranty covers mechanical and manufacturing defects. A copy of the invoice and stamped warranty booklet is required for proof of purchase.

During the warranty period, the watch movement, hands, and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charge if it proves to be defective in material or workmanship under normal use.

In case of replacement, Fossil Accessories SA (Pty) Ltd cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value or similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

The warranty does not cover:

  • crystal, strap or bracelet
  • damage resulting from improper handling, lack of care, accidents or normal wear and tear
  • water damage unless marked water-resistant (5 ATM or above)
  • indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the watch

For service work that is not covered under this warranty, the service centre may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services.

Should service be required, please click on Repairs Price list for charges, and then send your watch, and a copy of your invoice and warranty booklet to:

Fossil Accessories SA

Service Centre

Unit 6A Somerset Square

Off Highfield Rd

Green Point

Cape Town

8005

Tel: +27 (0)21 418 0045

or deliver to your nearest Watch Republic Store (Store Locator)

Do not send original packaging, as it will not be returned. It is highly recommended you insure your parcel and adequately protect the watch during courier. Fossil Accessories SA (Pty) Ltd is not responsible for product lost or damaged during posting.

Be sure to review all of the information that you have provided, and make any necessary changes before clicking the 'Place Order Now' button. Once you complete your order, you will see a confirmation page with you confirmation number. Additionally, we will send you emails with your Order Confirmation. Please note that as a result of our speedy order processing, we are unable to change or cancel an order once it has been finalized. Please make sure your order is accurate before submitting it for processing. Also, please allow up to 5-7 working days for processing.

RETURNS & EXCHANGES

Web Purchase Returns / Web Purchase Exchanges

Fossil Accessories SA (Pty) Ltd ("Watch Republic" / "we" / "us") is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange.

Please follow the steps outlined below.

Faulty products or products that are significantly different to that described

If the product is faulty or significantly different to that described, we are happy to exchange the product or provide you with a refund, within 30 working days of receipt of the product, as detailed below. 

Returns

To return your faulty / significantly different product for a refund, please follow these steps:

Please note: your may return the product to us within 30 days of receiving your order.

Package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:

- a copy of the invoice

- a copy of the dated and stamped warranty booklet

- a reason for the return and send to

Fossil Accessories SA (Pty) Ltd

Unit 6A Somerset Square

Off Highfield Rd

Green Point

Cape Town

8005

Tel: +27 (0)21 418 0045

2. Upon receipt of the returned product, we will assess whether the product is faulty, worn or significantly different to that shown or described to you. If the product is faulty or significantly different to that shown or described to you, we will refund the original purchase price of the returned item within 30 days. Refunds will be credited only to the card used to make the original payment.

Exchanges

To return your faulty / significantly different product for an exchange, please follow these steps:

1. Within 30 working days of receipt of the product:

- package the product to be returned in a well-sealed box (preferably the one it was delivered in) together with:

- a copy of the invoice

- a copy of the dated and stamped warranty booklet

- a reason for the exchange and send to

Fossil Accessories SA (Pty) Ltd

Unit 6A Somerset Square

Off Highfield Rd

Green Point

Cape Town

8005

Tel: +27 (0)21 418 0045

2. Upon receipt of the product to be exchanged, we will assess whether the product is faulty, worn or significantly different to that shown or described to you.

If the product is faulty or significantly different to that shown or described to you, we will exchange the product with an identical product.

If the product is significantly different to that described we will:

- exchange the product with the new item requested; and

- credit the original card the original purchase price of the returned item and debit the original card for the value of the new item.

If the new item requested is not available, we will contact you for instructions.

 

Returns & Exchanges Generally

We recommend that all returns and exchanges be sent via a trackable courier company and be insured for loss and damage. Products should also be returned to us by a method that requires a signature from us to acknowledge our receipt of the returned Products. Watch Republic does not accept any responsibility for packages lost in transit.

Please note that you must pay for the cost of postage of returned and exchanged products.

TERMS & CONDITIONS

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our website www.watchrepublic.co.za ("our site") to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

 

INFORMATION ABOUT US

Fossil Accessories SA (Pty) Ltd has been the distributor for Fossil, Inc. in South Africa and Sub-Saharan Africa since 1991. The company's head office, warehouse and service centre is situated at Unit 5A, Somerset Square, Off Highfield Road, Green Point, Cape Town.

WHERE YOU LIVE AND YOUR STATUS

Our site is only intended for use by people resident in South Africa. We do not accept orders from individuals outside of South Africa.

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts;
  • you are at least 18 years old;
  • you are resident in South Africa; and
  • you are accessing our site from South Africa.

 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Please see our guide for instructions on how to place an order.

Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched ("the Despatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Despatch Confirmation.

The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

We reserve the right to refuse any order you place at our sole discretion.

 

OUR STATUS

We may provide links on our site to the web sites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our site will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller.

 

DELIVERY

Your order will normally be delivered in 5 - 7 working days after you have placed your order. In any event, the order will be fulfilled within 30 days of the date of the Despatch Confirmation unless there are exceptional circumstances.

Delivery shall always be made to the payment card-holder's address.

Current delivery charges will be displayed at the checkout and included in your total order amount.

We will email you as soon as the order has been processed.

 

RISK AND TITLE

The Products will be at your risk from the time of delivery. Please note that you will need someone to sign for and accept delivery of the Products during normal office hours.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Payment Confirmation.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Payment Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Products must be by South African credit card. We will charge your credit card when we receive your order. If at time of despatch any item(s) is out of stock, we will refund the cost.

 

CANCELLING AN ORDER BEFORE DESPATCH

If you change your mind after placing an order for Products, you can cancel it or, where it consists of a number of Products, any part of an order, any time before we despatch the goods. No charges will be incurred. Please Contact Us and give us your name, address and order number to cancel your order.

 

CONTRACT CANCELLATION

We are unable to cancel the contract after the order has been despatched. To cancel the contract after this time you must follow our Refunds Policy. In this case, you will receive a full refund of the price paid for the Products, less the delivery cost, in accordance with our Refunds Policy.

To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, unused, complete, and in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. Where the Product is an item such as earrings, taking reasonable care includes (without limitation) not wearing the Product and not opening the see-through, sealed packaging of the Product. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You will not have any right to cancel a Contract for the supply of any Product which has been personalised for you or at your request, unless we are at fault.

This provision does not affect your statutory rights. For further information on your statutory rights, please see please advise.

OUR REFUNDS POLICY

If you wish to return Products to us, please follow instructions on the Returns and Exchanges page . You must return the Products by a means protected by insurance covering the value of the Products and by a method that requires a signature from us to acknowledge our receipt of the returned Products. Alternatively we will arrange for collection at your cost.

When you return a Product to us:

  • because you have cancelled the Contract between us within the 14 day cooling-off period , we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full. You will be responsible for the cost of returning the item to us.
  • for any other reason permitted on our Returns and Exchanges page (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of any refund to which you are entitled via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including the reasonable cost incurred by you in returning the item to us.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

 

OUR LIABILITY

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied and will remain so for a period of 24 months from the date of delivery.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

This does not exclude or limit in any way our liability:

  • for death or personal injury caused by our negligence;
  • for fraud or fraudulent misrepresentation; or
  • for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  • We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss or corruption of data; or
  • waste of management or office time

however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

 

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

NOTICES

All notices given by you to us must be given to us at our registered office, set out above. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 12. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

 

TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

 

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks;
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations

A waiver by us of any default shall not constitute a waiver of any subsequent default.

Waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 13.

 

SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

 

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods or changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

 

LAW AND JURISDICTION

Contracts will be governed by South African law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of South Africa.